Smart software solutions for your business
Rozum Systems is a team of engineers, analysts and testers. We build custom software, implement CRM/ERP and contact-center solutions, create web and mobile products, set up cloud infrastructure and DevOps, and work with data and AI. We take on the full cycle — from analysis to support — or extend your team with dedicated specialists.
Areas of expertise
Custom Software Development
Software built around your business processes — from prototype and MVP to high-load systems.
CRM / ERP
We build and implement CRM and ERP: sales, inventory, finance and reporting in one system.
Contact Center
Contact-center solutions: agent workstations, callback, chat, scripts and real-time KPIs.
Turnkey Web Development
Corporate websites, portals and online stores with integrations, analytics and support.
QA
Manual and automated testing: functional, regression and load.
Data Processing & Analytics
ETL, data warehouses, BI dashboards and reports that drive decisions.
Cloud & DevOps
Cloud migration, CI/CD, containers, monitoring and reliable infrastructure.
AI & Machine Learning
Chatbots, LLM assistants, classification, forecasting and automation of routine work.
Mobile Development
Native and cross-platform apps for iOS and Android.
Dedicated Teams
A dedicated team for your product: developers, QA, analysts, DevOps.
Case studies
Sberbank: sales CRM for a call center
Systems for selling banking products by phone: predictive dialing, blended mode, appointment scheduling and deal tracking.
MetLife: sales and document management
Two interconnected systems for an international insurance holding: sales with payment right during the call, plus document printing and delivery. Sales grew by 8% in six months.
Lamoda CRM
CRM for handling complaints, returns and non-standard requests from customers of one of the largest fashion marketplaces.
Telecontact: contact-center CRM platform
A platform for agents of an outsourced call center: calling scripts, Predictive mode, reporting. More than 1000 projects for banks, retail and car manufacturers have been delivered on it.
Telecontact: quality control
A system for the quality control department: automatic call sampling and scoring, KPIs and real-time reporting.
Senta.ru: online car insurance
An online portal for comprehensive (CASCO) and compulsory (OSAGO) motor insurance for MegaLabs (MegaFon): quotes from several insurers at once, payment and partner workstations.
Telecontract.ru: loan applications
A website that collects applications for consumer loans and mortgages and passes them to a call center for follow-up calls and processing.
Flight search module
A single module for connecting flight search services: 58 providers, with new ones connected 30% cheaper on average.
Dron Systems: video surveillance on your smartphone
Consulting and a mobile app for iOS and Android: direct connection to cameras and cloud storage of recordings.
Alarm: geolocation-based guard control
A service for private security companies: an Android app for guards with GPS tracking and an SOS button, plus a web control panel with a post map, duty schedules and reports.
FC BATE: website and mobile app
The club's official website fcbate.by (previous version) and a mobile app: news, match schedule, and a ticket and merchandise store with online payment.
Virtual network tunneling
A Linux service that connects private networks in different cities and countries over several external links — without losing speed.
Callback: callback widget
A callback request widget for client websites and a control panel: appearance, behavior, call monitoring, connection via Asterisk.
Chat: online consultant
An online consultation widget that matches users with a consultant by qualification, plus an admin panel and consultant KPIs.
Sales CRM for an FMCG leader
A new sales channel for one of the world's largest FMCG companies: a call-center CRM integrated with SAP, 17 million records a day, launched in 6 months. Sales +3.6% in the second quarter.
Our stack
We pick technologies for the task, not the other way around.
Frontend
TypeScript 
React 
Vue 
Angular 
AngularJS 
jQuery 
ExtJS / Sencha 
HTML5 
CSS3 
Webpack Backend
PHP 
Symfony 
Yii 
Java 
C# / ASP.NET 
Node.js 
REST API Mobile
iOS 
Android 
Kotlin 
React Native 
Hybrid CMS / Platforms
WordPress 
Magento 
Joomla 
Drupal 
Prestashop Trusted by
Let's discuss your project
Tell us about your task — we'll come back with a proposal and estimate within one business day.